Helpdesk support
Phone and email support for your whole team, with a 30-minute response for high-priority issues.
IT support your team can count on.
Help from people who are accountable for your results.
Every TrueLink technician is a TrueLink employee, so the person helping you is part of the team responsible for keeping your technology working.
Support that’s accountable, not just responsive.
When a problem reaches the helpdesk, someone should own it from the first call to the final fix, and work with your team and vendors to make sure it stays fixed. This doesn't mean that they are the only person to work on it but they take the responsibility to make sure that it is handled properly and resolved as fast as possible.
One partner. Clear accountability.
- Fast response. A 30-minute response for high-priority issues.
- Real people. Every technician is a TrueLink employee.
- Predictable cost. A fixed monthly retainer with no per-ticket fees.
What our IT support covers
Everyday help and the behind-the-scenes work that keeps your people productive.
Microsoft 365 and user accounts
Mailboxes, access, passwords, and permissions handled quickly so people can get back to work.
Onboarding and offboarding
New hires set up and ready on day one, and departing staff access closed out securely.
Devices and hardware
Troubleshooting, setup, and replacement for laptops, desktops, and mobile devices, including fast replacement when equipment is lost or damaged.
Network and connectivity
Help with the networks, Wi-Fi, and connections your office and remote staff depend on.
Vendor coordination
We work with your software and service vendors so problems get resolved instead of passed around.
Getting help is simple.
Call or email the helpdesk, Monday to Friday, 8am to 5pm.
Use the TrueLink Portal Call: 587-205-HELP (4357) help@truelinkps.ca- Reach us. Call or email the helpdesk. High-priority issues get a response within 30 minutes.
- We take ownership. A TrueLink technician owns your issue and keeps you informed.
- We fix it and make it stay fixed. We resolve the problem and work to prevent it from coming back.
Meet the people behind the helpdesk
Good IT should feel straightforward, dependable, and human.
Edin
Team Lead, Service Desk
Carl
Systems Analyst, Service Desk
Ali
Systems Analyst, Service Desk
Trusted when it counts
“Our company has been with TrueLink since it was first founded. When my vehicle was broken into and my laptop stolen, I knew my company data was secure. In less than two business days my device was replaced and set up, allowing me to focus on my business.”
Works hand in hand with
Systems Administration
Microsoft 365, user access, and core systems managed consistently and securely.
Learn more →Hardware Lifecycle Services
Devices ordered, set up, secured, replaced, and retired on a plan.
Learn more →Cybersecurity
Independent testing, risk-based fixes, and clear ownership that prove your environment is secure.
Learn more →Ready for IT support you can count on?
We provide the guidance, accountability, and strategic leadership to keep your technology moving in the right direction.
Strategic IT Leadership. Greater Clarity. Better Business Outcomes.
Main Office
Business Hours
Monday - Friday: 8am - 5pm